Returns & Refunds

At Sophtee, each item is custom made to order and fulfilled by our production partner, Printful. Because of this, we do not accept returns or exchanges unless your item is defective, misprinted, or damaged in transit.

❌ We Do Not Accept Returns For:

Incorrect size or color selection
Buyer’s remorse or change of mind
Orders placed with an incorrect shipping address

All sales are final. Please review product details and sizing guides carefully before completing your purchase.

✅ We Will Offer a Refund or Replacement If:

Your item arrives damaged or defective
There is a printing or fulfillment error
Your order is lost in transit (based on tracking information)

📩 How to Report an Issue

To request a replacement or refund, email us at support@sophtee.com within 7 days of receiving your order. Be sure to include:

Your order number
A description of the issue
Clear photos of the item and packaging (if applicable)

If your request is approved, we will issue a refund to your original payment method or ship a replacement item at no additional cost.

💳 Who Issues the Refund?

All refunds and replacements are handled directly by Sophtee. We work with our fulfillment partner to resolve any production issues on your behalf—but your refund will always come from us.

Thank you for shopping with Sophtee. We value your satisfaction and are here to help if there’s a problem with your order.